Overview
Every item in the KJ Flips shop is made to order through print-on-demand production. Because each piece is printed specifically for you after you place your order, we’re unable to accept returns or exchanges for reasons such as a change of mind, incorrect size selection, or color preference.
Defective or Incorrect Items
If your order arrives damaged, defective, or is not what you ordered, please contact us within 14 days of delivery. Include your order number and a photo of the issue, and we’ll make it right with a replacement or refund at no additional cost to you.
Sizing
Please review the size chart on each product page carefully before ordering, as we’re unable to offer exchanges for sizing issues on made-to-order items.
Order Cancellations
Because production begins shortly after an order is placed, we can only accommodate cancellation requests within a few hours of purchase. Please contact us as soon as possible if you need to cancel an order.
Lost or Delayed Packages
If your tracking shows delivered but you haven’t received your package, or if your order is significantly delayed, please reach out to us and we’ll help track it down or arrange a resolution.
Contact Us
For any questions about your order, reach out to us through our contact page and we’ll get back to you as quickly as we can.